Following the recent email regarding suspending training sessions, we have had several enquiries about what's next. We apologise for not being able to reply to everyone individually but have put together the below Frequently Asked Questions in which we hope to have answered the most common questions. If you can't find the answer to your question here, please do get in touch and we will do our best to help you along with updating this page.
Do we have to make a contribution?
No, all payments have been suspended during the enforced closure period. If you would like to make a contribution during this period that is your choice and we can arrange that with you.
Should my direct debit have stopped?
If you are making payments via Love Admin, your direct debit will not be collected as we have suspended all payments through Love Admin. However, if you have not yet set up your account in Love Admin, you will need to cancel your direct debit with your bank.
My direct debit for April has already left my bank account, what can I do?
If you weren’t able to cancel your direct debit in time, please contact us and we will arrange a refund.
Please cancel your direct debit in the meantime and set up an account in Love Admin so that we can collect payments again once training resumes.
If I pay by standing order, what should I do to cancel?
Please cancel your standing order. If you weren’t able to cancel your standing order for April in time, please contact us and we will arrange a refund.
Will my child/children still have a place if we don’t make a contribution?
Can we make a contribution to the club in this time of uncertainty?
If you would like to make a contribution that is entirely your decision. Please contact us to let us know that you would like to do that and we can advise on how best to make a contribution. There is no pressure on anyone to do this.
Is there anything else I can do to help the club at this hard time?
Please join our Facebook page and send us pictures of you keeping fit, healthy and happy ensuring you adhere to social distancing advice and we will share them with our facebook followers!
If Facebook isn’t for you, if you have any fundraising ideas that we can look at when we are able to re-open, please let us know!
More than anything, we really just want our members to stay safe and healthy during this time.
What happens if I’ve set up a monthly donation but my financial situation changes?
Please contact us as soon as possible and we will arrange to cancel or reduce your donation. We appreciate this is a rapidly changing situation and whilst we appreciate all offers of help, we understand that this can change and will support you during this time.